Frequently Asked Questions
Everything you need to know about the world's safest trampoline.
What makes Springfree trampolines safer than traditional spring-based models?
Our patented design replaces metal springs with flexible composite rods, eliminating pinch points. Combined with our SoftEdge mat and FlexiNet enclosure, we have removed 90% of product-related impact areas.
Can I leave my Springfree trampoline outside during the winter?
Yes. Our trampolines are engineered to withstand extreme weather conditions. The frame is double-powder-coated galvanized steel, and all components are UV-stabilized to prevent damage from snow, rain, or sun.
What is the weight capacity of a Springfree trampoline?
While each model varies slightly, most of our trampolines have a structural load capacity of up to 1,100 lbs and a maximum single-jumper weight rating between 175 lbs and 220 lbs depending on the size.
Do you offer professional installation services?
We offer professional installation in many regions. You can select the 'Professional Installation' option at checkout, and a certified team will contact you to schedule the assembly of your trampoline.
What is your return policy and warranty coverage?
We offer a 10-year warranty on the entire trampoline, covering the frame, mat, and safety net. If you are not satisfied with your purchase, you can return it within 30 days, though return shipping fees may apply.
How long does shipping take for a new trampoline?
Standard shipping typically takes 5 to 10 business days. Once your order leaves our warehouse, you will receive a tracking number to monitor your delivery progress.